CRM Expert Support Package
Description
Do you recognise yourself in one or more of these descriptions?
Then you may value this service to help you out.
- Partners that have started offering Dynamics Customer Engagement
- Partners that have just finished their first Dynamics 365 for Sales Acceleration Program
- Partners that feel more secure with experienced expert support
Requirements for success
These are some of the requirements and attention points that need to be taken care of to reach your success. In your CRM projects you want:
Presales support
- to convince your customer
- to shape the offer
- to demonstrate the product and your services
- to position the functionality
- to help with deal-making
Implementation support
- during customer deployments
- to automate high quality deployments
Management support
- to know the licenses and version to advice on updates
- to fall back on experts to help fix issues
Getting Started
Think about …
- What’s your fallback plan to Dynamics 365 Customer Engagement and CRM expertise for you customer deployments
- Do you want to speed up your Dynamics 365 Customer Engagement implementations
- Do you want to improve the quality of your Dynamics 365 Customer Engagement implementations
- How do you keep track of the versions and upgrade possibilities of all your Dynamics 365 Customer Engagement implementations
Take the steps …
- Count your current and expected Dynamics 365 Customer Engagement customers to determine to choose the 10, 30 or 100 license pack
- Estimate your fallback need to determine the number of tickets (20 or more)
- Sign the Service contract and set a date for the best-practices workshop “How to best deploy and manage CRM installations”
Details
What is the program
To help you succeed in your CRM projects, QBS has composed a program consisting of:
- Presales, sales, implementation and management support by the best Dynamics Customer Engagement experts
- 20 support tickets: max. 2 hours per ticket, average of 30 min per ticket
- Tickets can be entered 24×7 via portal or email
- Ticket handling is during CEST/CET office hours
- Response time is 95% within 2 hours
- Best-practices workshop “How best to deploy and manage Dynamics Customer Engagement installation”
- Tooling to deploy and manage your customers’ implementations
Benefits
- Save time and money on CRM deployment operations
- Avoid churn because you foresee adoption challenges
- Free your resources for business topics and process change instead of operational concerns
- Increase customer loyalty by shortened time to value and /or market
- Create scale and rely on experienced CRM development specialists
How to proceed
- Sign the contract
- Handover/purchase order to MindsUnited
- MindsUnited contacts the partner to:
- Plan & execute Best-practices kick-off workshop
- Roll out ticket contract (communication, contacts, etc)
- Implement partner branding of Cloud Partner Panel
Modules – Details
See the following documents for the service details:
- 00 Service Outline (doc)
- 01 Service definition (xls)
- 10 Service Headlines (ppt)
- 3B Contract (dot)
Reviews
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Arjen Jansen
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